Frequently Asked Questions

Everything about shipping, returns, authenticity and getting the most out of your stack.

Orders & Shipping

Orders placed before 2 PM IST on a working day are dispatched the same day. Metro cities usually receive their order in 2–3 working days, and the rest of India in 4–6 working days.

Free shipping on all orders across India. No minimum order value.

Yes, you'll receive a tracking link via email and SMS as soon as your order ships.

Currently we accept prepaid orders only. We're working on adding COD soon.

If your order hasn't shipped yet, reply to your order confirmation email and we'll update it. Once shipped, contact our team immediately.

Not yet. We're planning international shipping soon. Email us for updates.

Returns & Refunds

Unopened products in original packaging can be returned within 7 days of delivery. Because these are consumables, opened tubs cannot be returned unless the product is damaged or defective.

Contact us immediately with photos. We'll replace it or refund you without any questions.

We apologize! Reply to your order confirmation email with proof. We'll send the correct item and arrange a pickup for the wrong one.

Once we receive and verify the return, refunds are processed within 5–7 business days to your original payment method.

If your order hasn't shipped, we can cancel it and refund you. Email us quickly to cancel.

Authenticity & Lab Tests

Every batch is third-party tested for purity and potency. Check the batch code on your tub and verify it on our site.

The batch code is printed on the bottom or side of your tub. It's a series of numbers and letters (e.g., FL-012345).

Yes, 100% of our products are tested by independent labs for heavy metals, microbial contamination, and label accuracy.

Yes. Enter your batch code on our Lab Reports page to download your product's full test results.

Buy only from our official site (freakslabsindia.com) or authorized retailers listed on our site. Unauthorized resellers may sell counterfeit products.

Products & Usage

We offer 500g, 1kg, and 2kg tubs depending on the product. Check individual product pages for availability.

Post-workout is ideal within 30–60 minutes of training. But you can have it anytime as part of your daily protein intake.

One scoop is 25g of protein. We recommend 1–2 scoops per serving, 1–2 times daily based on your goals. Check the nutrition label.

Yes. Our products are perfect for beginners and experienced lifters alike. Start with 1 scoop and adjust based on your goals.

Keep in a cool, dry place away from moisture and direct sunlight. Seal the bag tightly after each use. Do not refrigerate.

All our products are 100% vegetarian and vegan-friendly. No animal-derived ingredients.

Still need a hand?

Our team replies to every message, usually within a working day.

Contact us