Privacy Policy

FREAKLABS (“FREAKLABS”, “we”, “us” or “our”) operates this website and sells sports nutrition products in India. This policy explains what personal information we collect, why we collect it and what you can do about it.

By using this website or placing an order, you agree to the practices described here.

Information you give us: your name, email address, phone number, billing and shipping address, order history and anything you write to us through our contact form or support channels.

Information collected automatically: device type, browser, IP address, pages viewed and referring links. This is used in aggregate to understand how the site is performing.

Payment information: card and UPI details are entered directly with our payment partners. We never see or store your full payment credentials.

To process, pack, ship and deliver your orders, and to keep you updated on their status.

To provide customer support, handle returns, replacements and refunds.

To verify product authenticity and batch details when you use our authentication tools.

To send marketing messages such as new launches and offers, only where you have opted in. Every marketing email carries an unsubscribe link.

To detect and prevent fraud, misuse and security incidents, and to comply with applicable law.

We do not sell your personal information. We share it only with parties who help us run the business: courier and logistics partners, payment gateways, communication providers and analytics services, each bound to use it strictly for those purposes.

We may also disclose information where required by law, regulation, court order or a valid request from a public authority.

We use cookies and similar technologies to keep your cart intact, remember your preferences, keep you signed in and measure site performance.

You can block or delete cookies through your browser settings. Some parts of the site, including checkout, may not work correctly if you do.

We keep order and transaction records for as long as needed to fulfil the order and to meet tax, accounting and legal obligations in India. Account information is kept until you ask us to delete it.

The site runs over encrypted connections and access to customer data is restricted to team members who need it to do their job. No system is perfectly secure, but we take reasonable technical and organisational measures to protect your information.

You can ask us to access, correct or delete the personal information we hold about you, withdraw consent for marketing, or ask us to stop processing your data in certain cases.

To make a request, contact us through the contact page. We respond to genuine requests within a reasonable time and may ask you to verify your identity first.

Our products and this website are intended for adults aged 18 and over. We do not knowingly collect personal information from children.

We may update this policy from time to time. The revised version takes effect when it is posted on this page, so please check back occasionally.

For any question about this policy or your personal information, reach FREAKLABS through the contact page on this website and our team will get back to you.